For ages 21+

cricjex's commitment to responsible gaming

Play for fun, stay within your limits. cricjex believes that safe and informed gaming is what real entertainment looks like.

Age policy

For 21+ only

21+

Age verification is mandatory

cricjex operates strictly for players aged 21 and above. Age is verified when opening an account, and national ID or passport details may be requested in any case of doubt. Access by minors is strictly prohibited.

Online gaming can be an enjoyable form of entertainment when played responsibly. However, it can lead to financial harm or addiction if played without control. That is why cricjex encourages every player to follow responsible gaming practices.

Our platform offers several protection tools — such as deposit limits, temporary breaks, and permanent account closure — to help you stay in full control of your gaming.

Protection tools

Your tools for control

Log in to cricjex and activate any of these protection tools at any time from your account settings.

Deposit limits

Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately, and raising it requires a 7-day waiting period so you have time to make the right decision.

Session time limit

Decide in advance how long you will play in one session. When the session limit is reached, the platform will automatically notify you and give you the option to stop playing.

Time-out break

Take a short break — from 24 hours up to 30 days. During a time-out, accessing your account or placing bets will not be possible. Access will return automatically once the break ends.

Self-exclusion

Choose self-exclusion to deactivate your account for an extended period or permanently. From 6 months to a permanent closure — whichever period you choose, opening a new account during that time will also be prevented.

Gaming history review

View your full deposit, withdrawal, and betting history in the account dashboard. Judge for yourself whether your gaming habits are healthy and take action if needed.

Support team assistance

If you feel gaming is getting out of control, contact our 24/7 Bengali live chat support. Our team will help you with complete confidentiality.

Awareness

Warning signs of problem gaming

If any of the following applies to you or someone you know, it is time to be careful and seek help.

  • Feeling the urge to bet more to win back money you have lost.
  • Hiding your gaming activity from family or friends.
  • Using gaming as a way to relieve stress or emotional pressure.
  • Borrowing money or using funds meant for essential expenses to gamble.
  • Repeatedly trying to stop gaming but failing.
  • Neglecting family, work, or studies because of gaming.
Healthy gaming habits

The golden rules of responsible gaming

  • Only play with money you can afford to lose without it affecting your life.
  • Do not think of gaming as a source of income — it is a form of entertainment.
  • Set time and money limits before each session and stick to them.
  • Avoid placing big bets out of anger or frustration after a loss.
  • Take regular breaks — go outside, spend time with family.
  • Never bet while under the influence of alcohol or any other substance.
Step by step

How to activate protection tools

01

Log In

Log in to your cricjex account securely with your username and password.

02

Account settings

Click on "Account Settings" or "Responsible Gaming" from the top menu.

03

Choose your limits

Set whichever you need — deposit limit, session limit, time-out, or self-exclusion.

04

Confirm

Save your changes. Deposit limits take effect immediately; time-outs are also instant.

If you have any trouble activating the protection tools, contact our 24/7 live chat support.

Help and support

We are here for you

If you have any concerns about gaming, cricjex's support team is ready to help you with complete confidentiality. Our team speaks Bengali and can guide you on any matter related to responsible gaming.

Remember — asking for help is a sign of strength, not weakness. The sooner you seek help, the better.

Get in touch

24/7 Bengali live chat
Click the live chat button on the site at any time. Chat in Bengali and get help right away.
Email support
[email protected] — send any question or request related to responsible gaming.
Fully confidential
Your identity and conversation will be kept strictly private.
FAQ

Questions about responsible gaming

Deposit limits let you set the maximum amount you can deposit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Lowering a limit is instant, but raising it requires a 7-business-day waiting period so you have time to reconsider your decision.

The answer depends on the self-exclusion period you choose. If you select 6 months or 1 year, you can reapply once the period ends. However, a permanent self-exclusion will close your account for good. In any situation, our support team will help you choose the right option.

A time-out is a short-term break — typically from 24 hours up to 30 days. Once it ends, your account becomes active again automatically. Self-exclusion, on the other hand, is a long-term or permanent solution. While it is active, no betting or deposits are possible, and it cannot be cancelled by you before the period ends.

At cricjex, the minimum deposit amount across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) is ৳500. Through the deposit limit tool, you can set a lower limit than that — for example, a maximum of ৳500 per day or ৳2,000 per week — which is an effective way to manage your own budget.

No. cricjex strictly enforces the 21+ age requirement. Age is verified at registration and national ID information may be requested if needed. Any account found to belong to a minor will be closed and deposited funds will be returned.

Start by contacting cricjex's 24/7 Bengali live chat or email us at [email protected]. Our team will help you set up self-exclusion or a time-out and provide any guidance you need. All contact is kept completely confidential.

Enjoy cricjex safely

Enjoy cricket, slots, and live casino with responsible gaming practices.

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