cricjex Privacy Policy
Your personal information is very important to us. In this policy we explain in detail how cricjex collects, uses, and keeps your information secure.
1
Definitions and Introduction
This privacy policy ("Policy") informs you about the privacy practices of the cricjex platform and its related services ("Services"). In this policy, "we", "our", or "cricjex" refers to the operating entity of this platform. "You" or "user" refers to any registered member or visitor of cricjex.
cricjex is a safe and reliable online gaming platform in Bangladesh. By using our services, you are considered to have accepted all terms of this privacy policy. Please read this policy together with our Terms and Conditions.
We always give the highest priority to the security and privacy of your information. Every transaction and personal detail is kept secure through SSL encryption technology.
2
Data Collection
cricjex collects various types of information for the purpose of providing you with services. The types of information collected are presented below by category.
2.1 Information You Provide Directly
Information you provide to us yourself:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport details (for KYC verification)
- Payment information (bKash, Nagad, Rocket, Upay, bank account number)
- Residential address
2.2 Automatically Collected Information
The following information is collected automatically while you use our services:
- Internet Protocol (IP) address
- Browser type and version
- Device information (operating system, device model)
- Login date and time (per BST)
- Page visit records and click data
- Gaming activity history
- Deposit and withdrawal history
2.3 Information Received from Third Parties
Information may sometimes be received from third-party verification service providers for the purposes of identity verification and fraud prevention. In such cases, only the necessary information is collected.
3
Purpose of Data Use
We use your information for the following purposes:
- Account Management: To create, verify, and manage your cricjex account.
- Service Delivery: To ensure gaming, betting, deposit, and withdrawal services.
- Identity Verification (KYC): For age verification and prevention of financial fraud.
- Transaction Processing: To ensure secure payments via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: To provide assistance via 24/7 Bengali live chat and email.
- Security Assurance: To prevent unauthorized access, fraud, and money laundering.
- Legal Compliance: To operate in accordance with applicable laws and regulations.
- Service Improvement: To analyze user experience and improve the platform.
- Responsible Gaming: To monitor user activity in accordance with the responsible gaming policy.
4
Data Storage and Security
cricjex uses industry-standard security measures to protect your information. The key elements of our security framework are described below:
4.1 Technical Security
- SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
- Data Encryption: Stored sensitive information is kept secure through encryption.
- Firewall Protection: An advanced firewall system prevents unauthorized access.
- Two-Factor Authentication: An additional verification layer for account security.
4.2 Administrative Security
- Only authorized staff have access to your personal information.
- All staff receive privacy-related training.
- Regular security audits are conducted.
- A rapid response protocol exists in the event of a data security breach.
However, no data transmission over the internet can be guaranteed to be completely secure. We take every possible measure to ensure the protection of your information.
5
Cookies and Tracking Technologies
cricjex uses cookies and similar tracking technologies to improve the experience of website and app users.
5.1 Types of Cookies
- Essential Cookies: Without these the service cannot function properly — login sessions, security tokens, etc.
- Functional Cookies: Help remember your preferences (language, game history).
- Analytics Cookies: Used to analyze platform usage and improve services.
5.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the service to not function properly.
6
Sharing Data with Third Parties
cricjex does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: With bKash, Nagad, Rocket, Upay, and banking institutions to complete transactions.
- Identity Verification Services: With authorized verification agencies to complete the KYC process.
- Game Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI may receive limited information necessary for game operation.
- Legal Requirements: With relevant authorities in the case of a court order or legal obligation.
- Fraud Prevention: With relevant agencies to prevent financial fraud or illegal activity.
7
User Rights
You have the following rights under this privacy policy:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction of any inaccuracies in your information.
- Right to Deletion: In certain circumstances you may request that your information be deleted (except information retained under legal obligations).
- Right to Restrict Processing: In certain cases you may request that processing of your information be restricted.
- Right to Data Portability: Where applicable, you may request your information in a structured format.
- Right to Object: You may object to certain uses of your information.
To exercise these rights, please contact us by email. We generally respond to requests within 30 days.
8
Privacy of Minors
cricjex is for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. The age verification process is mandatory at registration.
If a minor somehow creates an account and we become aware of it, that account will be closed immediately and all related information will be deleted.
More detailed guidance for parents is available on our responsible gaming page.
9
Data Retention Period
We retain your information for as long as:
- Your account remains active.
- It is needed to provide services.
- It is required to meet legal obligations (generally a minimum of 5 years for financial records).
- It is needed to establish, enforce, or defend legal claims.
Even after account closure, some information may be retained for a defined period due to legal obligations.
10
Changes to This Policy
We may change this privacy policy due to business needs, legal changes, or service improvements. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email.
- Inform you of the changes when you log in to the platform.
Continued use of the service after any changes will be considered acceptance of the new policy. We therefore encourage you to review our privacy policy regularly.
11
Contact
For any privacy-related questions, concerns, or to exercise your rights, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Bengali live chat support is available directly from the platform.
We take all privacy-related requests seriously and make every effort to respond as quickly as possible.
Related Pages
Visit the pages below to learn more about cricjex's policies and services.